In this story we learn that smart people tend to wander off track. For the most part it appears to be because being smart it really doesn’t take them all that much time to learn something, so their brains go off looking for more stuff to learn.
What this means is that schools that insist on treating all students alike are really causing serious damage. There are just some kids who need to be kept occupied, and when you let them get bored and restless they get into trouble.
Not only that, but we’re wasting a valuable resource. One kid learns fast, the other takes a bit longer. So when you have one person who understands why not ask him to teach the slower child?
Our goal really is not to keep control, our goal is to teach. So why not use what’s available to teach with?
Over the past few months the WordPress Support Team has been brainstorming ways to improve support across various aspects of the community. One new idea they are pursuing is hosting workshops where…
Source: WordPress Support Team to Host Free Workshop August 23 on Supporting Themes – WordPress Tavern
The basic idea is a good one, teach plugin and theme authors how to support their product. But what we really need are lessons on how they explain their product, and why that is a good idea. For not everything is intuitive to everybody. Not everybody knows what you know, as I learned running sessions of D&D back in the day. We can’t read your mind, and not everything is perfectly obvious.
Yes, we can be dump. Yes, there are times we need to hear from you just how your toy works and how we use it. And you need to learn how to teach us effectively.
What the support team is doing is a good first step, but it is a rare journey that takes just the one step. This can be only a beginning, there is more to be done.